Trip Cancellation Protection

Reimburses prepaid, non-refundable trip costs if you're unable to travel due to a covered reason. Also covers airline reissue or change fees and fees to reinstate frequent traveler awards.

Trip Interruption Coverage

Provides reimbursement for unused travel arrangements and additional transportation costs if your trip is cut short or you need to depart later than scheduled.

Emergency Medical Coverage

Helps pay for medical treatment, including emergency dental expenses, if you become sick or injured while traveling away from home.

Emergency Medical Evacuation

Covers physician-ordered transportation to the nearest appropriate medical facility if adequate local care is not available. Also includes repatriation of remains coverage if needed.

Baggage Protection

Provides reimbursement for lost, stolen, or damaged baggage and personal belongings during your trip, subject to per-article limits.

Travel Delay Benefits

Covers meals, lodging, local transportation, and other necessary expenses if your trip is delayed 12 or more hours due to a covered disruption. Also includes pet kennel fees, internet usage at the airport, and other incidental delay costs.

Teladoc International

Access virtual medical consultations with licensed physicians anywhere in the world through Teladoc's international telehealth service — available 24/7 throughout your covered trip.

Optional Coverage Upgrades

Optional upgrades allow you to customize coverage based on your needs:

• Increased Emergency Medical Coverage
• Increased Medical Evacuation Limits
• Cancel For Any Reason (CFAR) upgrade (if available)
• Interruption For Any Reason (IFAR) upgrade (if available)

Optional upgrades may vary by state and must be selected at the time of purchase.

iTravelInsured Travel SE is built for travelers who want serious protection without compromising on coverage. 

iTravelInsured Travel SE is designed for travelers who want dependable trip protection and strong medical coverage while away from home.

Best for:

• Cruise travelers
• International vacations
• Guided tours and escorted travel

Also ideal for:

• Couples planning special trips
• Travelers with significant non-refundable trip costs
• Travelers who want rental car damage protection included

When the unexpected happens, you're not on your own.

iTravelInsured Travel SE includes access to 24/7 emergency travel assistance services provided by IMG's iTravelInsured, available worldwide throughout your covered trip.

Available services include:

• 24/7 worldwide emergency travel assistance
• Emergency travel arrangements (rebooking support due to illness or trip interruption)
• Lost passport and travel document assistance
• Lost luggage assistance and communication with carriers
• Embassy or consulate referral
• Emergency message relay to family or employer
• Emergency prescription replacement
• Medical referral and assistance locating local providers
• 24-hour medical monitoring if hospitalized
• Emergency cash transfer assistance (up to $500)
• Legal referrals
• Emergency translation services

These services are designed to provide guidance and support when you need it most - so you're never navigating challenges on your own.

Note: Assistance services offer referral and coordination only. You are responsible for the cost of any actual medical, legal, transportation, or other services received.

IMG/ iTravelInsured Emergency Assistance Line: +1.317.655.9796

We've simplified the most important coverage details for you throughout this page. If you would like to review the full policy language, you can access the official plan documents below.

📄 Plan Brochure

A quick overview of benefits, coverage highlights, and plan features.

View Brochure

📋 Certificate of Insurance

The full policy document with complete terms, conditions, and coverage details.

View Certificate

❓Coverage Questions? We're always here to help you understand your coverage before you purchase.

Contact Us 

We're here to help if you need it.

Claims are handled directly by your insurance carrier, as they are the ones responsible for reviewing, approving, and paying claims based on your policy. 

While we don't make claim decisions, our team is here to support you every step of the way - whether that's helping you understand the process or answering questions along the way. Our goal is to make sure you feel confident in what to do next, without navigating it alone.

Filing a claim is simple and can be done online through a secure MyIMG account.

→ Start your claim at https://www.imglobal.com/claims-center

Step 1: Start Your Claim

Create or log into your MyIMG account at imglobal.com/member. Navigate to the claims area and follow the prompts to submit your claim. Have your policy information and travel and incident details ready.

Step 2: Upload Supporting Documents

You may be asked to provide documentation such as:

• Trip confirmations or receipts
• Medical records or physician statements
• Airline or travel supplier documentation
• Proof of delay, cancellation, or interruption
• Police reports (required for theft or accident-related claims)

These documents help verify your claim and allow for a smoother review process.

Step 3: Track Your Claim

After submitting, you'll receive a confirmation. You can return to your MyIMG account at any time to check your claim status or upload additional documents.

Step 4: Receive Your Reimbursement

Once your claim is reviewed and approved, reimbursement will be issued based on your policy coverage. Processing times may vary depending on the complexity of the claim.

Need Help With Your Claim?

If you have questions or need assistance with your claim, the iTravelInsured claims team is available to help.

Phone: 1-866-243-7524 or 1-317-655-9798 Email: iTravelClaims@imglobal.com

Paper claim forms are available upon request by contacting the numbers or email above.

You have 10 days to review your policy and make sure it's the right fit for your trip.

If the plan does not meet your needs, you may cancel your policy within this 10-day review period for a full refund - provided your trip has not started and no claim has been filed. If you depart on your trip before the review period ends, the review period automatically ends at departure.

Important

After the 10-day review period, the policy becomes non-refundable.

This means refunds are not available once the review period has passed- even if your travel plans change after purchase.

If your plans do change, your coverage may be eligible to transfer to a new trip, depending on the situation. Our team is happy to help review your options.