Travel Confidently as an ICI Traveler
For over 25 years, our family-owned team has helped travelers, mission groups, and families protect their journeys with clarity, compassion, and real support.
Craig Robinson, Founder, ICI Traveler
Behind every itinerary is a real person, a real family, and a trip that matters.
We’ve always believed travelers deserve more than a policy. They deserve someone they can trust.
What Makes You an ICI Traveler
Being an ICI Traveler means more than purchasing a policy.
It means traveling with confidence, knowing you have real people available if something goes wrong.
It means understanding your coverage before your trip begins, having guidance when plans change, and knowing someone is there to help if you need support along the way.
Whether you’re leading a mission team, planning a family vacation, taking a cruise, or traveling across the world for work or ministry, we believe every traveler deserves clarity, compassion, and peace of mind.
Because when you travel as an ICI Traveler, you’re not traveling alone.
What Makes Us Different
You can purchase travel insurance almost anywhere.
What makes ICI Traveler different is the experience behind the coverage.
We believe travel protection should feel personal, not transactional. That’s why our team takes the time to explain options clearly, answer questions honestly, and guide travelers with patience and care.
We’re not a call center.
We’re a family-founded company built on relationships, trust, and real human support.
From mission teams and international travelers to families planning long-awaited vacations, we help travelers feel informed, protected, and confident before they ever leave home.
It Started With One Question
ICI Traveler began in 1998 as Insurance Consultants International with a simple question. At the time, our founder, Craig Robinson, was working as a stockbroker when a client walked into his office and asked about global health insurance. It wasn't something he specialized in, but instead of turning them away, he said, "Let me see what I can find out for you." That one conversation led to a call with IMG, the start of a new partnership, and the beginning of what would become a lifelong business.
From the very beginning, Craig and his wife Linda built the foundation of the business together. What started as helping one client quickly grew into serving expatriates and long-term missionaries around the world. Over time, that expanded into protecting short-term mission teams, and eventually into travel protection for all types of travelers - from families and vacationers to cruisers, tour groups, and international travelers across the globe.
But the business's growth was never driven by chasing sales. It was shaped by a different mindset - one rooted in faith. After his first mission trip, Craig came back with a clear conviction: this business would be built on trust, service, and a simple prayer: "Lord, send us who You want us to serve." That principle continues to guide everything we do today.
As the company has grown, one thing has remained the same: We believe every traveler deserves clear guidance, honest answers, and someone they can reach when it matters most. We are not a call center. We are a team of real people who take the time to understand each situation, clearly explain coverage, and walk alongside our clients before, during, and after their trips.
Today, as we transition into the ICI Traveler brand, our mission remains the same: helping travelers move forward with confidence through clear guidance, compassionate service, and real human support.
Meet the Team
Craig Robinson
Owner and Managing General Agent
Craig Robinson founded Insurance Consultants International in 1998 and has spent decades helping travelers navigate the unexpected with confidence. He continues to lead ICI Traveler with a focus on trust, clarity, and compassionate service.
Contact
Linda Robinson
Vice President
Linda Robinson has been part of the company since the very beginning, helping build the foundation of ICI Traveler alongside her husband, Craig. She oversees accounting and operations that keep the company running smoothly behind the scenes.
Contact
Kristen Butler
VP of Operations
Kristen Butler, daughter of Craig and Linda Robinson, has been part of the company since 2006 and oversees the systems, technology, and day-to-day operations that support both the team and the travelers they serve.
Contact
Alicia Cox
Director of Mission Travel & Faith-Based Tours
With firsthand experience as a former missionary in China, Alicia Cox specializes in supporting churches, ministries, and faith-based travel groups through every stage of the travel process.
Contact
Lynette Rempel
Director of Luxury Travel
Lynette Rempel serves as Director of Luxury Travel and has been part of the team for 15 years. With a background in the insurance industry, she is known for her expertise, leadership, and a genuine heart for helping others.
Contact
Dusty Boswell
Assistant Director of Luxury Travel
Dusty Boswell supports the luxury travel division with a strong focus on organization, accuracy, and client care. She works closely with advisors and travelers to help ensure a smooth experience from quote to coverage.
Contact
Callie Aunko
Director of Leisure Travel and AMAC Division
Callie Aunko helps leisure travelers and AMAC members navigate their coverage options with warmth, patience, and personalized support. Clients often say you can hear her smile through the phone.
Contact
Skyler Buttress
Travel Insurance Advisor
Skyler Buttress brings a strong background in the insurance industry and is known for her attention to detail and dependable client support. She helps travelers navigate coverage with clarity and care.
Contact
Lauren Bauer
Digital Marketing Director
Lauren Bauer leads digital marketing efforts for ICI Traveler, creating educational content and campaigns that help travelers better understand their coverage and options.
Contact
Krystal Boudreau
Marketing and Missions Assistant
Krystal Boudreau supports both the marketing and mission travel teams, helping faith-based organizations stay organized, informed, and connected throughout the travel process.
Contact
Wendy DeMatto
Client Care Specialist
Wendy DeMatto supports clients and the team through detailed administrative and service work, helping ensure day-to-day operations run smoothly and efficiently.
Contact
Jordan Green
Luxury Travel Insurance Advisor
Jordan Green supports the luxury travel division by helping travelers and advisors navigate coverage options with accuracy, responsiveness, and attention to detail.
Contact
Amanda Josserand
Global Health Insurance Coordinator
Amanda Josserand supports the company’s global health insurance division by assisting with client records, renewals, and administrative coordination for international coverage programs.
Contact
Our annual team trip celebrating a job well done and the travelers we've had the privilege to serve.
Trusted by ICI Travelers Around the World
“Customer service like this is rare today. The team was responsive, knowledgeable, and went above and beyond to make sure we had the right coverage. It gave us a lot of confidence in our decision. It was a pleasure working with them.”
Melissa U.
Travel Insurance Client
“Health Talents International sends medical volunteers to Guatemala each month to staff our surgical hospital, and we have worked with IMG for a couple of decades. We would not use anyone else. The pricing is economical, the enrollment process is simple, and the staff is unparalleled whenever we need support. We take the welfare of our volunteers very seriously, and it means a great deal to know they are protected when traveling with us.”
Susan M.
Health Talents International
“After seeing a close friend lose nearly $12,000 on a trip to Europe without travel insurance, I knew I needed to explore coverage for my own upcoming trip. As an AMAC member, I reached out and am so glad I did. Skyler was professional, courteous, and a pleasure to work with, taking the time to answer all my questions and help me find the right combination of coverage. While I hope I never need to use it, I have great confidence that any claim would be handled just as professionally.”
James “Jim” P.
AMAC Member | Pennsylvania
“Having insurance protection for our trip gave us tremendous peace of mind. Lynette took the time to help us select the right coverage, and I’m incredibly grateful for her guidance. I won’t go anywhere else for travel insurance.”
Bob B.
Luxury Travel Client
“We’ve used Mission Trip Travel for many years and have always had a wonderful experience. Their customer service is outstanding, and they are consistently quick to process our travel insurance requests. It’s been such a blessing to work with a team we can truly rely on. I highly recommend them.”
Kim
Outreach to Asia Nationals
“After a long and stressful day navigating hospitals and language barriers in Italy, Kristen connected us with the right people who could truly help. When my mother-in-law became seriously ill while traveling in Italy and needed to be transported home, it was such a relief knowing someone was there to guide us through every step and help ensure she returned safely.”
Trish G.
Family Member of Traveler
“When I became very sick while traveling, the claims process felt overwhelming at times. Alicia was incredible. She was kind, quick to respond, and helped me navigate every step. I’m so thankful for her support and how she truly went above and beyond.”
Brandi C.
Mission Traveler | Tim Tebow Foundation
“After running into challenges with a dental claim, Craig stepped in and advocated on my behalf. Thanks to his involvement, the claim was ultimately approved. I’m incredibly grateful for the support and will continue to use their team for all of my trips. Lynette is terrific as well.”
Tamara
Travel Insurance Client
“This was my first time leading a mission team, and Alicia made the insurance process completely stress-free. She was quick to respond, incredibly helpful, and guided me through everything we needed. I’m so thankful for her support.”
Tamela J.
Mission Trip Leader | New Covenant Fellowship
“If it wasn’t for Lynette, we wouldn’t have been able to recover our travel costs after my wife’s unexpected health diagnosis. Her service and dedication truly made all the difference. If there were a survey, we’d give her 10 stars.”
Tom & Sonya G.
Luxury Travel Clients
“We compared several travel insurance options and ultimately chose the AMAC plan recommended by the team. It saved us $936 compared to the individual plans we were originally considering. We felt confident in our decision and are so thankful for the guidance and support.”
Diane C.
AMAC Member
“This was our first time purchasing travel insurance, and we had so many questions. The team was incredibly knowledgeable, patient, and helpful. It made a huge difference being able to speak with a real person instead of trying to figure everything out on our own. That personal support made the entire process so much easier.”
Denise & Mike M.
First-Time Insurance Client
“After extensive research, our organization found TripArmor to be an excellent combination of affordable cost and essential coverage, especially for unexpected trip interruptions or medical expenses. Alicia and the team at Mission Trip Insurance have been an invaluable resource, always available to answer questions, guide us in the right direction, and help us make the most of the coverage we purchase. Their website is easy to use, documentation is immediate and accessible, and their support has been outstanding. I highly recommend working with them for mission travel insurance.”
Kate B.
Senior Director of Operations | World Orphans
“I was on the fence about purchasing travel insurance, but the team took the time to walk me through my options and helped me choose the right policy. During my trip, knowing I had that coverage gave me tremendous peace of mind and allowed me to fully enjoy the experience.”
AMAC Member
Verified Traveler
“I never travel without purchasing trip insurance, and it has been a pleasure working with Insurance Consultants International over the years. Their pricing is very reasonable, and they are always quick to respond to any questions or concerns. It gives me peace of mind knowing they are there if I ever need them.”
Susan M.
McGuffin Exploring Europe Traveler
“When I had to cancel a trip and file a claim, it was initially denied. Lynette stepped in, helped appeal the decision, and continued advocating on my behalf until it was ultimately approved and paid. I truly don’t think that would have happened without her support.”
Kevin A.
Travel Insurance Client
“The recent update on how we report our insurance requests has been great! I appreciate that it is a link just for our trips, and I get an email right away about how my request was received. I also appreciate how quickly you and your team are able to respond. You have been great to work with!”
Kristina W.
Mission Traveler | Navigators World Missions
“We have been trusting TripArmor for our international trip insurance needs for several years, and feel very thankful for the excellent service and protection we receive. I especially appreciate how accommodating Mission Trip Insurance is when we need to change countries for a policy or when we have a cancellation. MTI is responsive and supportive, and TripArmor covers all bases. We would recommend this policy to anyone facilitating international mission trips!”
Hope L.
Trip Coordinator | Living Water Internaitonal
“We have had a relationship with Insurance Consultants for many years, as we’ve arranged TripArmor plans for each of our international short-term mission trips. Every person within the organization has been extremely helpful to us as we’ve asked questions, purchased the plans, and filed any claims. A few years ago, we had a significant issue during a trip that involved a highly respected person involved in our ministry. As we walked through shock and grief, Insurance Consultants not only walked through the claim with us but also cared deeply for us by checking in, praying, and following up for months after the claim was completed. We highly recommend Insurance Consultants for the insurance coverage they offer and even more for the care they offer to their clients. ”
Brenda G.
International Impact Admin Assistant | Christ Community Church
“At VisionTrust, we’re truly thankful for the partnership we’ve had with Mission Trip Insurance. It’s been such a gift to know our teams are covered as they step out in faith to serve others. There’s a real sense of peace that comes with knowing we don’t have to worry about the “what ifs,” and can instead stay focused on the work God has called us to. Working with Alicia has been a joy- she’s always quick to respond, kind, and incredibly professional, which makes everything feel easy and taken care of. We’ve also really appreciated the coverage provided for each of our team members, especially at such a reasonable cost. It’s one more way we’ve seen God provide through the right people and partnerships at just the right time.”
Cheryl R.
Short Term Missions & Partner Relations Manager | Vision Trust