Trip Interruption Coverage

Provides reimbursement for unused travel arrangements and additional transportation costs if your trip is cut short due to a covered reason.

Emergency Medical Coverage

Helps pay up to $500,000 for medical treatment — including dental up to $1,000 — if you become sick or injured while traveling away from home.

Medical Evacuation & Repatriation

Covers up to $1,000,000 for transportation to the nearest appropriate medical facility if adequate care is not available locally, as well as repatriation of remains.

Baggage Protection

Provides up to $2,500 reimbursement for lost, stolen, or damaged baggage and personal belongings during your trip, with a $250 per-article limit.

Travel Delay Benefits

Covers meals, lodging, pet boarding, and other necessary expenses up to $250/day (max $2,500) if your trip is delayed due to a covered travel disruption.

Sports Equipment Rental

Reimburses up to $2,000 ($500/day) for rental of sports equipment if yours is lost, stolen, or delayed during your trip.

Rental Car Damage

Covers up to $40,000 for damage to a rental car during your trip.

Optional Coverage Upgrades

Optional upgrades allow you to increase coverage based on your travel needs:

• Cancel For Any Reason (CFAR) upgrade (if available)

• Increased Emergency Medical Coverage

• Additional Accidental Death & Dismemberment coverage

Availability and eligibility for upgrades may vary based on the plan and when coverage is purchased.

iTravelInsured Travel LX is designed for travelers who want premium trip protection and industry-leading medical and evacuation coverage while away from home.

Best for:

• Cruise travelers and international vacationers
• Guided tours and escorted travel
• Adventure travelers and sports enthusiasts

Also a great fit for:

• Couples and families planning special trips
• Travelers with significant non-refundable trip costs
• Those who want the highest available medical and evacuation limits
• Travelers renting vehicles who want rental car damage coverage

When the unexpected happens, you're not on your own.

iTravelInsured Choice includes access to 24/7 emergency travel assistance services provided by IMG's iTravelInsured, available worldwide throughout your covered trip.

Available services include:

• 24/7 worldwide emergency travel assistance
• Emergency travel arrangements (rebooking support due to illness or trip interruption)
• Lost passport and travel document assistance
• Lost luggage assistance and communication with carriers
• Embassy or consulate referral
• Emergency message relay to family or employer
• Emergency prescription replacement
• Medical referral and assistance locating local providers
• 24-hour medical monitoring if hospitalized
• Emergency cash transfer assistance (up to $500)
• Legal referrals
• Emergency translation services

These services are designed to provide guidance and support when you need it most — so you're never navigating challenges on your own.

Note: Assistance services offer referral and coordination only. You are responsible for the cost of any actual medical, legal, transportation, or other services received.

IMG/ iTravelInsured Emergency Assistance Line: +1.317.655.9796

We've simplified the most important coverage details for you throughout this page. If you'd like to review the full policy language, you can access the official plan documents below.

📄 Plan Brochure

A quick overview of benefits, coverage highlights, and plan features.

View Brochure 

📋 Certificate of Insurance

The full policy document with complete terms, conditions, and coverage details.

View Certificate 

❓ Coverage Questions? We're always here to help you understand your coverage before you purchase.

Contact Us 

We're here to help if you need it.

Claims are handled directly by your insurance carrier, as they are the ones responsible for reviewing, approving, and paying claims based on your policy. While we don't make claim decisions, our team is here to support you every step of the way - whether that's helping you understand the process, gathering the right documentation, or answering questions along the way. Our goal is to make sure you feel confident in what to do next, without navigating it alone.

Filing a claim is simple and can be done online through a secure MyIMG account.

If you're unsure which carrier your policy is with, reference your confirmation email or reach out to us and we'll help you find it.

→ Start your iTravelInsured Choice claim at www.imglobal.com/claims-center

Step 1: Start Your Claim Create or log into your MyIMG account at imglobal.com/member. Navigate to the claims area and follow the prompts to submit your claim. Have your policy information and travel and incident details ready.

Step 2: Upload Supporting Documents You may be asked to provide documentation such as:

• Trip confirmations or receipts
• Medical records or physician statements
• Airline or travel supplier documentation
• Proof of delay, cancellation, or interruption
• Police reports (required for theft or accident-related claims)

These documents help verify your claim and allow for a smoother review process.

Step 3: Track Your Claim After submitting, you'll receive a confirmation. You can return to your MyIMG account at any time to check your claim status or upload additional documents.

Step 4: Receive Your Reimbursement Once your claim is reviewed and approved, reimbursement will be issued based on your policy coverage. Processing times may vary depending on the complexity of the claim.

Need Help Along the Way?

Phone: 1-866-243-7524 or 1-317-655-9798 Email: iTravelClaims@imglobal.com

Paper claim forms are available upon request by contacting the numbers or email above.

You have 10 days to review your policy and make sure it's the right fit for your trip.

If the plan does not meet your needs, you may cancel your policy within this 10-day review period for a full refund - provided your trip has not started and no claim has been filed. If you depart on your trip before the review period ends, the review period automatically ends at departure.

Important

After the 10-day review period, the policy becomes non-refundable.

This means refunds are not available once the review period has passed — even if your travel plans change after purchase.

If your plans do change, your coverage may be eligible to transfer to a new trip, depending on the situation. Our team is happy to help review your options.