Post-Departure Coverage Only

Accident & Sickness Medical Expense

Helps pay up to $100,000 for medical and dental treatment (dental up to $750) if you become sick or injured while traveling. Coverage can be extended if you are hospitalized beyond your scheduled return date.

Medical Evacuation & Repatriation of Remains

Covers up to $500,000 for emergency transportation to the nearest appropriate medical facility, return transportation home once medically fit, and repatriation of remains — including transportation of a traveling companion or family member to be by your side.

Political, Security & Natural Disaster Evacuation

Provides up to $50,000 per event for evacuation if you face a covered political, personal security, or natural disaster emergency at your destination.

Baggage Protection

Provides up to $1,000 reimbursement for lost, stolen, or damaged baggage and personal belongings during your trip ($250 per-item limit), plus passport and travel document replacement assistance.

Baggage Delay

Reimburses up to $300 for essential purchases if your baggage is delayed during your trip.

Trip Delay Benefits

Covers meals, lodging, and necessary expenses up to $150/day (maximum $1,000) if your trip is delayed for six or more consecutive hours due to a covered reason.

Missed Trip Connection

Reimburses up to $500 for additional transportation costs if you miss your trip departure due to a covered delay of six or more consecutive hours.

Change Fee Reimbursement

Reimburses up to $100 for airline or travel supplier change fees resulting from a covered unforeseen reason such as carrier delay or trip cancellation by your travel supplier.

iTravelInsured Choice Departure is designed for travelers who want protection once their journey begins - ideal for those who don't need trip cancellation coverage but want on-trip protection.

Best for:

• Those whose trip costs are fully refundable and don't need cancellation protection
• International travelers seeking strong medical and evacuation coverage
• Cruise and tour travelers wanting post-departure peace of mind

Also a great fit for:

• Budget-conscious travelers who want essential on-trip coverage without pre-departure benefits
• Travelers visiting regions where medical care may be limited or costly
• Those traveling to areas with potential political instability or natural disaster risk

When the unexpected happens, you're not on your own.

iTravelInsured Choice Departure includes access to 24/7 emergency travel assistance services provided by IMG's iTravelInsured, available worldwide throughout your covered trip. (Non-Insuranced) 

Available services include:

• 24/7 worldwide emergency travel assistance
• Emergency travel arrangements (rebooking support due to illness or trip interruption)
• Lost passport and travel document assistance
• Lost luggage assistance and communication with carriers
• Embassy or consulate referral
• Emergency message relay to family or employer
• Emergency prescription replacement
• Medical referral and assistance locating local providers
• 24-hour medical monitoring if hospitalized
• Emergency cash transfer assistance (up to $500)
• Legal referrals
• Emergency translation services

These services are designed to provide guidance and support when you need it most — so you're never navigating challenges on your own.

Note: Assistance services offer referral and coordination only. You are responsible for the cost of any actual medical, legal, transportation, or other services received.

IMG/ iTravelInsured Emergency Assistance Line: +1.317.655.9796

We've simplified the most important coverage details for you throughout this page. If you'd like to review the full plan language, you can access the official plan documents below.

📄 Plan Brochure

A quick overview of benefits, coverage highlights, and plan features.

View Brochure 

📋 Certificate of Insurance

The full plan document with complete terms, conditions, and coverage details.

View Certificate 

❓ Coverage Questions? We're always here to help you understand your coverage before you purchase.

Contact Us 

We're here to help if you need it.

Claims are handled directly by your insurance carrier, as they are the ones responsible for reviewing, approving, and paying claims based on your plan. While we don't make claim decisions, our team is here to support you every step of the way - whether that's helping you understand the process, gathering the right documentation, or answering questions along the way. Our goal is to make sure you feel confident in what to do next, without navigating it alone.

Filing a claim is simple and can be done online through a secure MyIMG account.

If you're unsure which carrier your plan is with, reference your confirmation email or reach out to us and we'll help you find it.

→ Start your iTravelInsured Choice Departure Plan claim at www.imglobal.com/claims-center

Step 1: Start Your Claim Create or log into your MyIMG account at imglobal.com/member. Navigate to the claims area and follow the prompts to submit your claim. Have your plan information and travel and incident details ready.

Step 2: Upload Supporting Documents You may be asked to provide documentation such as:

• Trip confirmations or receipts
• Medical records or physician statements
• Airline or travel supplier documentation
• Proof of delay, cancellation, or interruption
• Police reports (required for theft or accident-related claims)

These documents help verify your claim and allow for a smoother review process.

Step 3: Track Your Claim After submitting, you'll receive a confirmation. You can return to your MyIMG account at any time to check your claim status or upload additional documents.

Step 4: Receive Your Reimbursement Once your claim is reviewed and approved, reimbursement will be issued based on your plan coverage. Processing times may vary depending on the complexity of the claim.

Need Help Along the Way?

Phone: 1-866-243-7524 or 1-317-655-9798 Email: iTravelClaims@imglobal.com

Paper claim forms are available upon request by contacting the numbers or email above.

You have 10 days to review your plan and make sure it's the right fit for your trip.

If the plan does not meet your needs, you may cancel your plan within this 10-day review period for a full refund - provided your trip has not started and no claim has been filed. If you depart on your trip before the review period ends, the review period automatically ends at departure.

Important

After the 10-day review period, the plan becomes non-refundable.

This means refunds are not available once the review period has passed — even if your travel plans change after purchase.

If your plans do change, your coverage may be eligible to transfer to a new trip, depending on the situation. Our team is happy to help review your options.