Need immediate assistance while traveling?

If this is a medical emergency, hospitalization, or evacuation situation, do not wait. Call your 24/7 Emergency Assistance provider now.

For Travel Emergencies, Contact Your Insurance Carrier First 

If you're experiencing a medical emergency, have been hospitalized, need emergency medical evacuation, or require urgent travel assistance, contact the 24/7 Emergency Assistance Provider listed on your travel insurance policy immediately.

Do not wait until you return home to notify your insurance carrier. Early notification can help the assistance team coordinate medical care, arrange transportation when appropriate, and explain the next steps under your policy.

Traveler Reviewing Documents at Hotel Desk

Before You Call

Have the following information available if possible:

  • Policy number
  • Traveler’s name
  • Current location, including country and city
  • Hospital or medical facility name, if applicable
  • Treating physician’s name, if available
  • A brief description of the emergency
  • A callback phone number

If someone is calling on the traveler’s behalf, they should have this information whenever possible.

24/7 Emergency Assistance & Claims Contact Information  

Use the contact information below as a general reference. Phone numbers may vary depending on the insurance plan purchased, so always refer to your policy documents or ID card for the emergency assistance number specific to your policy. 

IMG
24/7 Emergency Assistance: +1 (317) 655-4500
Claims Department: 1-866-368-3724
Customer Service: 1-800-628-4664

Allianz Global Assistance
24/7 Emergency Assistance: +1 (804) 673-1173
Claims Department: 1-866-884-3556
Customer Service: 1-800-284-8300

Travel Insured International
24/7 Emergency Assistance: +1 (203) 399-5130
Claims Department: 1-800-243-3174
Customer Service: 1-844-440-8113

Trawick International
24/7 Emergency Assistance: Refer to your policy documents. Assistance provider may vary by plan.
Claims Department: 1-888-301-9289
Customer Service: 1-888-301-9289

Seven Corners
24/7 Emergency Assistance: +1 (317) 818-2808
Claims Department: 1-800-335-0477
Customer Service: 1-800-335-0477

Important Note

Phone numbers may vary depending on the insurance plan you purchased. Always refer to your policy documents or ID card for the emergency assistance number specific to your policy.

Traveler in Hotel Room Making Phone Call

When Should I Call the Emergency Assistance Team?

Contact your insurance carrier’s Emergency Assistance provider as soon as possible if you experience:

  • Emergency hospitalization
  • Serious illness or injury
  • Emergency surgery
  • Medical evacuation
  • Repatriation assistance
  • Physician or hospital referrals
  • Emergency prescription assistance
  • Other urgent travel emergencies covered by your policy

Many assistance providers are available 24 hours a day, 365 days a year.

Hands Typing on Laptop with Travel Documents

When Should I Contact ICI Traveler?

 ICI Traveler is here to help with: 

  • General coverage questions
  • Policy documents
  • Claims guidance
  • Finding your insurance carrier
  • Explaining policy benefits
  • Policy changes before departure, if permitted

Please note: ICI Traveler is not a 24-hour emergency assistance provider and cannot authorize medical treatment or medical evacuations. 

For emergencies while traveling, always contact the emergency assistance company listed on your policy first. 

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