Coverage and Plan Details

TripWise® is designed for travelers who want strong trip protection and dependable medical coverage while traveling.

This plan is a great fit for:

• Cruise travelers
• International vacations
• Guided tours and escorted travel
• Couples planning special trips
• Travelers who want protection for non-refundable trip costs
• Families traveling with children — kids age 17 and under are included at no additional cost when traveling with an insured adult

TripWise® provides peace of mind so you can focus on enjoying your trip instead of worrying about unexpected disruptions.

• Trip Cancellation Protection
  Reimburses prepaid, non-refundable trip expenses if a covered event prevents you from traveling.

  Trip Interruption Coverage
  Provides reimbursement for unused travel arrangements and additional transportation costs if your trip is cut short due to a covered reason.

  Emergency Medical Coverage
  Helps pay for medical treatment if you become sick or injured while traveling away from home.

  Emergency Medical Evacuation
  Covers transportation to the nearest appropriate medical facility if adequate care is not available locally.

  Baggage Protection
  Reimbursement for lost, stolen, or damaged baggage and personal belongings during your trip.

  Travel Delay Benefits
  Provides coverage for meals, lodging, and necessary expenses if your trip is delayed due to covered travel disruptions.

  Optional Coverage Upgrades

  Travelers may be able to customize their coverage with optional upgrades such as:

  • Increased Emergency Medical Coverage
  • Increased Baggage Coverage
  • Cancel For Any Reason (CFAR) upgrade (if applicable)
  • Additional Accidental Death & Dismemberment coverage

  Availability and eligibility for upgrades may depend on the plan and when coverage is purchased.

TripWise® also includes access to professional travel assistance services that can help you manage unexpected situations during your trip.

Travel Assistance Services may include:

• 24/7 worldwide travel assistance
• Emergency medical referrals
• Coordination of emergency medical transportation
• Lost passport or travel document assistance
• Emergency message relay services
• Help locating local medical providers while traveling

These services are designed to provide guidance and support when you need it most while traveling.

After purchasing your policy, you have 10 days to review your coverage.

If the plan does not meet your needs and your trip has not started and you have not filed a claim, you may cancel your policy within this 10-day review period for a full refund.

Important:
Once the 10-day review period has passed, the policy is no longer refundable. No refunds are available after this time.

If your travel plans change after the 10-day period, the policy may be eligible to be transferred to a new trip, depending on the situation. Please contact our team and we will help review your options.

This review period is commonly referred to as the “free look period” in travel insurance.

The fastest and easiest way to file a claim is directly through the insurance carrier’s secure online claims portal.

Travel Insured International allows travelers to file a claim from anywhere — before your trip, while traveling, or after you return home.

Start your claim here

Step 1 — Start Your Claim

Use the “Start a Claim” button on the claims page and enter your travel and incident details.

It helps to have your confirmation of benefits or policy document available so you can accurately describe what happened.

Step 2 — Upload Supporting Documents

You may be asked to provide documentation that supports your claim, such as:

• Trip confirmations or receipts
• Medical records or physician statements
• Airline or travel supplier documentation
• Proof of trip delay or cancellation

These documents help verify what occurred and allow the claims team to review your case.

Step 3 — Track Your Claim

After submitting your claim, you will receive an email confirmation. You can return to the portal at any time to check the status of your claim or upload additional documents if requested.

Step 4 — Receive Your Reimbursement

Once the claim review is complete and the claim is approved, reimbursement will be issued based on the coverage outlined in your policy.

Processing time may vary depending on the complexity of the claim, but Travel Insured works to process claims as efficiently as possible.

Need Help With Your Claim?

If you have questions or need assistance with your claim, the Travel Insured claims team is available to help.

Phone: 855-752-8303
Monday–Friday, 8:00 AM – 6:00 PM ET

Email: claims@travelinsured.com

You can also contact the ICI Traveler team, and we are happy to help guide you through the process.