Mission Trip Insurance Frequently Asked Questions

Most mission teams choose our Post-Departure Plan, which is just $33 per person for trips up to 30 days in most states.

This plan includes:

• Emergency medical coverage
• Medical evacuation
• Travel delay benefits

There are no age restrictions, which makes it a great fit for teams with a wide range of travelers.

Note: For Pennsylvania residents, the cost is $43.12 per person.

If you’d like additional protection, you can also add:

• Basic trip cancellation (typically 5.6% of trip cost)
• Cancel For Any Reason (CFAR), if purchased within 20 days of your initial trip deposit

Yes - that’s the fastest and easiest way to get started.

Simply visit www.TripArmor.com and enter your trip details. The system will instantly show your plan options and pricing.

Most teams are able to review and purchase coverage in just a few minutes.

If you’d prefer help, our team is always available to walk you through it.

Most mission teams choose the $33 per person TripArmor® Post-Departure Plan, which is designed to protect travelers once the trip begins.

This plan typically includes:

• Emergency medical coverage while traveling
• Medical evacuation if more advanced care is needed
• Travel delay benefits 
• A limited trip interruption benefit (up to $1,000) for covered situations after your trip has started

Many mission teams choose this option because it keeps costs manageable while still providing strong medical protection during the trip.

What it does not cover

This plan does not include trip cancellation coverage if you need to cancel your trip prior to departure.

It also does not cover pre-existing medical conditions unless your plan is purchased within 20 days of your initial trip deposit, which may allow you to qualify for a waiver.

Like most plans, it also does not cover:

• known events or situations at the time of purchase
• non-covered reasons outlined in the policy documents

If you’d like additional coverage before your trip, you can add:

• Trip cancellation and interruption
• Cancel For Any Reason (if purchased within 20 days of your initial trip deposit)

We’ll help you choose the right level of protection based on your trip without overcomplicating it.

CFAR coverage must be purchased within 20 days of your initial trip deposit.

If eligible, this option will appear during the application process.

Getting your team covered is simple.

You can start by creating a group quote at www.TripArmor.com and uploading your traveler roster using our spreadsheet template.

Once submitted:

• Each traveler is enrolled under the plan
• Certificates of insurance are issued
• ID cards and coverage details are provided thorugh email instantly.

We’ve designed the process to be straightforward so you can stay focused on leading your team - not managing paperwork.

Travelers can enroll in one of two ways, depending on how your team prefers to set things up.

Option 1: Group Enrollment (Most Common)

You can enroll your entire team under one group using:

• one primary contact (such as the team leader or administrator)
• one form of payment

This keeps everything simple and organized.

With this option, all travelers on that group certificate must be on the same plan.

Option 2: Individual Enrollment

You can also share the TripArmor® link with your team so each traveler can:

• enter their own information
• choose their own coverage
• and pay individually

Important to Know

If your group wants different types of coverage, they cannot be combined on the same certificate.

For example:

• 5 travelers on the Post-Departure Plan
• 5 travelers on a plan with trip cancellation

👉 These would need to be set up as two separate enrollments.

If you’re not sure which setup is best for your team, we’re happy to walk you through it and keep things as simple as possible.

The fastest way to enroll your entire team is by using the spreadsheet upload tool on the TripArmor® application.

Start by downloading the template provided and entering your traveler information. To avoid errors:

• Make sure all required fields are completed
• Use the template format exactly
• We recommend listing each traveler as a primary traveler

Once uploaded, the system will walk you through a simple step-by-step process and highlight anything that needs to be corrected before submitting.

If you’d like a quick walkthrough, you can follow this step-by-step guide:

👉 View step-by-step instructions

This tool is designed to save time and make enrolling larger teams much easier.

Yes. As long as you purchase your plan before departure, you can still get coverage.

The Post-Departure Plan is especially helpful for last-minute situations, since it focuses on protecting you once your trip begins.

You can apply online at www.TripArmor.com and receive confirmation right away.

In some cases - such as large groups or special billing - we can assist directly.

That said, most teams find the online application at www.TripArmor.com quick and easy to complete on their own.

Feel free to email us at orders@missiontripinsurance.com to ask if you are eligible to have groups processed. 

Absolutely. We’re happy to walk you through it.

Just have your trip details ready, including:

• Travel dates
• Destination
• Traveler information

We’ll help make sure everything is set up correctly.

Email orders@missiontripinsurance.com and we will have a team member reach out to help!

Group applications are typically processed based on departure date.

If your trip is still a few weeks away, your request may still be in queue.

If you need immediate coverage, we recommend completing the online application to secure your team’s protection right away.

If you need to update your policy details, you can submit a request using our Change Request Form.

 All changes must be requested before the departure date on the confirmation. Policies cannot be adjusted after your departure date.  

Our team will review your request and guide you through any updates.

If you need to submit a cancellation or removal requesy, you can submit a request using our Change Request Form.

All changes must be requested before the departure date on the confirmation. Policies cannot be adjusted after your departure date. 

Our team will review your request and guide you through any updates.

After your purchase, you’ll receive an official confirmation email from IMG (the insurance carrier) that includes your Certificate of Insurance. That confirmation will be sent from itravelpolicies@imglobal.com. 

You’ll also receive a separate TripArmor® confirmation from our team with everything you need in one place, including:

• Your Certificate Number
• Individual ID cards for each traveler
• Full plan documents specific to your state
• A “What to Do in the Event of a Loss” guide
• Teledoc Global registration instructions (available once your trip begins)

For reference, your TripArmor® confirmation email will come from noreply@missiontripinsurance.com.

For groups, the primary contact will receive a full set of ID cards and confirmations for the entire team.

If individual traveler emails are included during enrollment, each traveler will also receive their own confirmation and ID card directly.

This ensures both you and your travelers have everything needed for a smooth and well-prepared trip. 

This way, everyone has easy access to their coverage details before and during the trip.

Start by checking your spam or junk folder, as confirmation emails can occasionally land there.

If you still don’t see it, you can reach out to our team and we’ll be happy to resend everything you need.

You can also access your documents directly through IMG here:
https://www.imglobal.com/member/plan-documents

If you need a new ID card, you can request one using our change request form.

For reference, your TripArmor® confirmation email will come from noreply@missiontripinsurance.com.

Claims for TripArmor® plans are handled by IMG.

We’re here to help if you need it.

Filing a claim is simple and can be done online through IMG’s secure claims portal.

→ Start your claim here: https://www.imglobal.com/member/claims

Step 1: Start Your Claim

Visit the claims portal and enter your travel and incident details.
Have your confirmation of coverage or policy document available.

Step 2: Upload Supporting Documents

You may be asked to provide documentation such as:

• Trip confirmations or receipts
• Medical records or physician statements
• Airline or travel supplier documentation
• Proof of delay, cancellation, or interruption

These documents help verify your claim and allow for a smoother review process.

Step 3: Track Your Claim

After submitting your claim, you'll receive a confirmation email.
You can return to the portal at any time to check your status or upload additional documents.

Step 4: Receive Your Reimbursement

Once your claim is reviewed and approved, reimbursement will be issued based on your policy coverage.

Processing times may vary depending on the complexity of the claim.

Need Help With Your Claim?

If you have questions or need assistance with your claim, IMG’s claims team is available to help.

Phone: 317-655-9796
Email: insuranceclaims@imglobal.com

You can also contact the ICI Traveler team, and we’re happy to help guide you through the process.

You can register at www.all360health.com using your IMG Insured ID.

This allows you to access telehealth services during your trip.

Teladoc access becomes active during your travel dates.

You’ll be able to register once your coverage period begins.

No, Teladoc access becomes active during your travel dates.

You’ll be able to register once your coverage period begins.

You can register at www.all360health.com using your IMG Insured ID.

This allows you to access telehealth services during your trip.