What to Do When Your Israel Trip Is Canceled Due to Airline Suspensions
If your trip to Israel is canceled due to airline flight suspensions, here’s what you need to know about how this affects your travel insurance, how to recover your travel investment, and how to make changes for future plans.
Coverage Summary
| Scenario | Is It Covered? | What You Should Do |
|---|---|---|
| Airline suspends flights (supplier cancellation) | ❌ No (Supplier’s responsibility) | Request refund or voucher directly from the airline or tour provider |
| Cancellation within 10 days of purchase | ✅ Yes | Full premium refund available under “free-look” period |
| Cancellation after 10 days | ❌ No refund (premium earned) | Option to apply policy to a future trip |
| Cancel For Any Reason (CFAR) add-on | ✅ Yes | Submit a CFAR claim (typically reimburses up to 75% of non-refundable costs) |
| Medical emergency, injury, or death | ✅ Yes (if covered reason listed) | File a Trip Cancellation claim with supporting documentation |
Step-by-Step Instructions
-
Contact Your Airline or Tour Operator
Request a refund or travel voucher directly from the supplier. Contact the supplier directly to ask about available refund, voucher, or rebooking options. -
Submit a Change Request
If you plan to move your trip to a new date, complete the official form here:
👉 Submit a Change Request -
File an Insurance Claim (If Applicable)
If you have CFAR coverage or a covered cancellation reason (such as a medical emergency, injury, or death of a covered person), file a claim with the insurance provider listed on your plan. You can typically find the claims portal or insurer contact information in your policy documents or confirmation email. -
Reach Out for Support
If you need help understanding your coverage, filing a claim, or navigating the refund process, contact our client service team:
📞 800-576-2674 or ✉️ support@icitraveler.com
Frequently Asked Questions
Q: Why isn’t airline suspension covered by my plan?
A: Flight suspensions caused by an airline's operational decisions, civil unrest, or government-imposed border closures are classified as supplier actions — meaning the responsibility lies with the airline or tour operator, not the travel insurance policy. Under most standard travel insurance plans, these events are not listed as covered trip cancellation reasons. Your first step should be to request a refund or travel credit directly from the airline. If you purchased a Cancel For Any Reason (CFAR) add-on, you may still be eligible for partial reimbursement. supplier actions and are not classified as covered trip cancellation reasons under most standard policies.
Q: Can I get my premium refunded after 10 days?
A: No. Once the 10-day free-look period has passed, the premium is considered fully earned and cannot be refunded. However, in many cases you may submit a Change Request to apply your existing policy to a future trip instead. To do so, use the Change Request Form linked in the Step-by-Step Instructions above.
Q: How do I change my trip dates or traveler info?
A: Use our online Change Request Form:
👉 Change Request Form
Q: Who can help with portal access or claim status?
A: Our support team is here to assist you. Email us at support@icitraveler.com or call (800) 576-2674.
🔗 Related Articles & Resources
Have another question? These resources may help:
Why There Isn't One “Best” Travel Insurance Plan
Which Travel Insurance Plan Do I Need?
8 Things We Evaluate Before Recommending Travel Insurance
⚖️ Important Information
This article is provided for general informational purposes only and does not guarantee coverage or benefit eligibility. Travel insurance plans vary by provider, and all benefits are subject to the terms, conditions, limitations, and exclusions of the policy purchased.
ICI Traveler is not the insurance carrier or claims department and cannot determine claim outcomes. All coverage decisions, claim approvals, and reimbursements are made solely by the licensed insurance company or claims administrator identified in your policy documents.
We encourage every traveler to review their complete policy documents to fully understand their coverage.
💙 Need Help? The ICI Traveler Team Is Here for You
We're here when you need us. Before reaching out, we encourage you to explore our 🔎 Help Center, where you'll find
answers to hundreds of common travel insurance questions, coverage explanations, travel tips, and policy guidance.
📧 For general questions and non-urgent support: support@icitraveler.com
📞 For urgent questions or assistance before or during your travels: (800) 576-2674 / (719) 573-9080
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