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What to Do When Your Israel Trip Is Canceled Due to Airline Suspensions

If your trip to Israel is canceled due to airline flight suspensions, here’s what you need to know about how this affects your travel insurance, how to recover your travel investment, and how to make changes for future plans.

Coverage Summary

Scenario Is It Covered? What You Should Do
Airline suspends flights (supplier cancellation) ❌ No (Supplier’s responsibility) Request refund or voucher directly from the airline or tour provider
Cancellation within 10 days of purchase ✅ Yes Full premium refund available under “free-look” period
Cancellation after 10 days ❌ No refund (premium earned) Option to apply policy to a future trip
Cancel For Any Reason (CFAR) add-on ✅ Yes Submit a CFAR claim (typically reimburses up to 75% of non-refundable costs)
Medical emergency, injury, or death ✅ Yes (if covered reason listed) File a Trip Cancellation claim with supporting documentation
 

Step-by-Step Instructions

  1. Contact Your Airline or Tour Operator
    Request a refund or travel voucher directly from the supplier. Many are offering flexible rebooking options due to the suspension.

  2. Submit a Change Request
    If you plan to move your trip to a new date, complete the official form here:
    👉 Submit a Change Request

  3. File an Insurance Claim (If Applicable)
    If you have CFAR coverage or a covered cancellation reason, file a claim with the insurance provider listed on your plan.

  4. Reach Out for Support
    If you need help understanding your coverage or navigating the refund process, call our client service team at:
    📞 800-576-2674 or ✉️ support@icitraveler.com

Frequently Asked Questions

Q: Why isn’t airline suspension covered by my plan?
A: Flight suspensions due to operational decisions, unrest, or border closures are considered supplier actions and are not classified as covered trip cancellation reasons under most standard policies.

Q: Can I get my premium refunded after 10 days?
A: No. After 10 days, the policy is considered earned and is not refundable. However, you may submit a request to apply your policy to a future trip.

Q: How do I change my trip dates or traveler info?
A: Use our online Change Request Form:
👉 Change Request Form

Q: Who can help with portal access or claim status?
A: Our support team is here to assist you. Email us at support@icitraveler.com or call (800) 576-2674.

⚖️ Important Information

This article is provided for general informational purposes only and does not guarantee coverage or benefit eligibility. Travel insurance plans vary by provider, and all benefits are subject to the terms, conditions, limitations, and exclusions of the policy purchased.

ICI Traveler is not the insurance carrier or claims department and cannot determine claim outcomes. All coverage decisions, claim approvals, and reimbursements are made solely by the licensed insurance company or claims administrator identified in your policy documents.

We encourage every traveler to review their complete policy documents to fully understand their coverage.

💙 Need Help? The ICI Traveler Team Is Here for You    

We're here when you need us. Before reaching out, we encourage you to explore our 🔎 Help Center, where you'll find answers
to hundreds of common travel insurance questions, coverage explanations, travel tips, and policy guidance.

📧 For general questions and non-urgent support: support@icitraveler.com

📞 For urgent questions or assistance before or during your travels: (800) 576-2674 / (719) 573-9080

Trusted travel insurance guidance for every destination, every traveler, every journey.