What Phone Number Should I Call in a Travel Emergency?
When you're traveling, the last thing you want is to search for the right phone number during an emergency. Whether you're dealing with a serious illness, injury, or another urgent situation, knowing who to call can save valuable time. The most important takeaway: if you're experiencing a travel emergency, call the 24-hour Emergency Assistance number listed on your travel insurance policy or ID card—not ICI Traveler. These emergency assistance teams are available around the clock and are equipped to help travelers anywhere in the world.
When Should I Call the Emergency Assistance Number?
Your insurance carrier's Emergency Assistance team should be contacted as soon as possible if you experience a serious situation
such as:
- A medical emergency
- Hospital admission
- A serious injury
- A medically necessary emergency medical evacuation
- Repatriation assistance
- Assistance locating appropriate medical care
- Other covered travel emergencies requiring immediate support
Many assistance providers can coordinate directly with hospitals, physicians, and transportation providers when appropriate.
24/7 Emergency Assistance & Claims Contact Information
| Insurance Carrier | 24/7 Emergency Assistance | Claims Department | Customer Service |
|---|---|---|---|
| IMG | +1 (317) 655-4500 (collect calls accepted) | 1-866-368-3724 | 1-800-628-4664 |
| Allianz Global Assistance | +1 (804) 673-1173 | 1-866-884-3556 | 1-800-284-8300 |
| Travel Insured International | +1 (203) 399-5130 | 1-800-243-3174 | 1-844-440-8113 |
| Trawick International | Refer to your policy documents (assistance provider varies by plan) | 1-888-301-9289 | 1-888-301-9289 |
| Seven Corners | +1 (317) 818-2808 | 1-800-335-0477 | 1-800-335-0477 |
Please Note: Phone numbers may vary depending on the insurance plan you purchased. Always refer to your policy documents or ID card for the emergency assistance number specific to your policy.
Where Can I Find My Emergency Assistance Number?
Your emergency assistance phone number is typically located on:
- Your travel insurance ID card
- Your Certificate of Insurance
- Your policy documents
- Your confirmation email
- Your insurance carrier's online portal
Because every insurance provider uses a different assistance company, it's important to use the number provided with
your specific policy.
Save It Before You Travel
We recommend saving your emergency assistance number in several places before your trip:
- Save it as a contact in your phone.
- Keep a digital copy of your policy documents.
- Print a copy of your travel insurance ID card.
- Share the information with your traveling companions.
- Leave a copy with a trusted family member at home.
Having quick access to this information can make a stressful situation much easier to manage.
When Should I Contact ICI Traveler?
We're always happy to help with:
- General policy questions
- Coverage explanations
- Claims guidance
- Policy changes (before departure, if permitted)
- Finding your policy documents
- Identifying your insurance carrier
However, if you're facing an urgent medical emergency while traveling, your insurance carrier's Emergency Assistance team is equipped to provide immediate support 24 hours a day.
⚖️ Important Information
This article is provided for general informational purposes only and does not guarantee coverage or benefit eligibility. Travel insurance plans vary by provider, and all benefits are subject to the terms, conditions, limitations, and exclusions of the policy purchased.
ICI Traveler is not the insurance carrier or claims department and cannot determine claim outcomes. All coverage decisions, claim approvals, and reimbursements are made solely by the licensed insurance company or claims administrator identified in your policy documents.
We encourage every traveler to review their complete policy documents to fully understand their coverage.
💙 Need Help? The ICI Traveler Team Is Here for You
We're here when you need us. Before reaching out, we encourage you to explore our 🔎 Help Center, where you'll find answers
to hundreds of common travel insurance questions, coverage explanations, travel tips, and policy guidance.
📧 For general questions and non-urgent support: support@icitraveler.com
📞 For urgent questions or assistance before or during your travels: (800) 576-2674 / (719) 573-9080
Trusted travel insurance guidance for every destination, every traveler, every journey.