TripArmor Team Leader Coverage Summary and Claim Preparation
Key coverage benefits and what to do in case of medical emergencies, delays, or baggage issues during a mission trip.
TripArmor Team Leader Coverage Summary and Claim Preparation
As a mission team leader, you play a vital role in keeping your travelers informed, organized, and protected. The TripArmor Travel Protection Plan offers comprehensive benefits to ensure your group is covered in the event of unexpected delays, medical issues, or baggage loss.
This article outlines key benefits included in the TripArmor plan and the recommended documentation needed when filing a claim.
24-Hour Emergency Assistance
If your team experiences an emergency while traveling, IMG Emergency Travel Assistance is available 24/7. Please see our
"Emergency Assistance" page her - icitraveler.com/emergency-assistance-travel-insurance-carrier-contacts
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From the U.S. or Canada, call: 1-866-243-7524
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From outside the U.S. or Canada, call: 1-317-655-9798
Team Leaders: You are authorized to contact IMG on behalf of your insured travelers.
Schedule of Insurance Benefits*
| Coverage | Maximum Benefit Amount |
|---|---|
| Accident & Sickness Medical Expenses | Up to $100,000 |
| Emergency Medical Evacuation, Repatriation, Return of Remains | Up to $1,000,000 |
| Trip Cancellation | Up to 100% of non-refundable trip cost |
| Trip Interruption | Up to 150% of non-refundable trip cost |
| Missed Connection | Up to $1,500 |
| Travel Delay (up to $200/day) | Up to $750 |
| Accidental Death & Dismemberment | Up to $50,000 |
| Baggage and Personal Effects | Up to $1,500 |
| Baggage Delay (up to $150/day) | Up to $750 |
| Political, Security & Natural Disaster Evacuation | Up to $25,000 |
Note: Benefits and availability may vary by state. Coverage is subject to exclusions, including pre-existing condition limitations.
In the Event of a Loss
To help your travelers file claims effectively, gather the following documentation based on the type of incident:
For Medical Claims:
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Itemized receipts and bills
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Medical reports and diagnostic documentation
For Trip Delay Claims:
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Written report from a Common Carrier, police, or responsible party
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Receipts for any additional expenses due to the delay
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Original and updated itinerary, if available
For Baggage Delay:
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Report from the Common Carrier
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Receipts for replacement items purchased
For Baggage Loss:
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Reports from local authorities and/or the airline
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Final resolution or disposition of claim from the responsible party
✅ Important: All medical, political, security, and natural disaster evacuations must be coordinated through IMG Emergency Travel Assistance.
Team Leader Reminders
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Keep a secure copy of all traveler policy documents.
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Remind travelers to retain receipts and documentation.
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Use your agency contact for any help regarding your documentation :
📍 www.MissionTripInsurance.com
📞 Toll-Free: 800-576-2674 | Local: 719-782-5134
⚖️ Important Information
This article is provided for general informational purposes only and does not guarantee coverage or benefit eligibility. Travel insurance plans vary by provider, and all benefits are subject to the terms, conditions, limitations, and exclusions of the policy purchased.
ICI Traveler is not the insurance carrier or claims department and cannot determine claim outcomes. All coverage decisions, claim approvals, and reimbursements are made solely by the licensed insurance company or claims administrator identified in your policy documents.
We encourage every traveler to review their complete policy documents to fully understand their coverage.
💙 Need Help? The ICI Traveler Team Is Here for You
We're here when you need us. Before reaching out, we encourage you to explore our 🔎 Help Center, where you'll find answers
to hundreds of common travel insurance questions, coverage explanations, travel tips, and policy guidance.
📧 For general questions and non-urgent support: support@icitraveler.com
📞 For urgent questions or assistance before or during your travels: (800) 576-2674 / (719) 573-9080
Trusted travel insurance guidance for every destination, every traveler, every journey.