Have questions about your travel insurance payment? Whether you need a receipt, believe you were charged twice, need to update your payment method, or have questions about your premium, ICI Traveler is here to help. Contact us as soon as possible so we can review your policy and billing information.
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Travel Insurance Billing & Payment Questions

Whether you're purchasing a new policy or reviewing a recent payment, billing questions occasionally come up. Some of the most common questions we receive include: I think I was charged twice. Can I get a receipt? Why doesn't my receipt match my quote? Can I change my payment method? Can I split my payment? Can I get a refund? The most important takeaway: if you notice anything unusual about your payment or billing, contact ICI Traveler as soon as possible. Many billing questions are easy to resolve when addressed promptly.


I Think I Was Charged Twice

If you believe you've been charged twice, don't panic.

Sometimes what appears to be a duplicate charge may actually be:

  • A temporary authorization (pending charge)
  • Two separate policies
  • A policy modification
  • A duplicate purchase that needs to be reviewed

Contact our team with your:

  • Name
  • Purchase date
  • Approximate amount charged
  • Last four digits of the payment method (if requested)

We'll help determine what happened and work with the insurance carrier if necessary.


Can I Get a Receipt?

Absolutely.

Your policy confirmation email often serves as your payment receipt.

If you need another copy for:

  • Expense reimbursement
  • Business travel
  • Tax records
  • Personal documentation

We're happy to help you obtain another copy whenever possible.


Can I Update My Payment Method?

It depends on where you are in the purchasing process.

If your policy has not yet been finalized, updating your payment method may be possible.

Once a policy has been issued and payment has been processed, payment information generally cannot be changed retroactively.

If you need assistance, contact us as soon as possible.


Why Doesn't My Receipt Match My Quote?

There are several reasons your final premium may differ slightly from an earlier quote.

For example:

  • Your trip cost changed.
  • Additional travelers were added.
  • Optional coverages (such as CFAR or IFAR) were selected.
  • Your travel dates changed.
  • A different plan was selected before purchase.

Your confirmation documents will always reflect the final premium for the policy that was issued.

If something doesn't look right, we're happy to review it with you.


Can I Split My Payment?

In most cases, no.

Travel insurance policies are generally paid in full at the time of purchase using a single payment method.

If you're traveling with friends or family and each traveler is paying separately, it may be possible for each traveler to purchase their own individual policy instead.

If you have questions about your specific situation, contact our team before purchasing.


Can I Get a Refund?

Refund eligibility depends on your insurance provider and policy.

In many cases, refunds may be available if:

  • Your trip has not yet begun.
  • No claims have been filed.
  • No policy benefits have been used.
  • Your request falls within the provider's cancellation guidelines.

Because every insurance company has different rules, contact us as soon as possible if you're considering canceling your policy.

For more information, see our article:
➡️ Can I Cancel My Travel Insurance Policy?


Billing Questions We Can Help With
Question We Can Help
I need another receipt ✅
I think I was charged twice ✅
My quote and receipt don't match ✅
I need to review my payment ✅
I have questions about my premium ✅
I want to request a refund ✅ (subject to carrier approval)

 

⚖️ Important Information

This article is provided for general informational purposes only and does not guarantee coverage or benefit eligibility. Travel insurance plans vary by provider, and all benefits are subject to the terms, conditions, limitations, and exclusions of the policy purchased.

ICI Traveler is not the insurance carrier or claims department and cannot determine claim outcomes. All coverage decisions, claim approvals, and reimbursements are made solely by the licensed insurance company or claims administrator identified in your policy documents.

We encourage every traveler to review their complete policy documents to fully understand their coverage.

💙 Need Help? The ICI Traveler Team Is Here for You    

We're here when you need us. Before reaching out, we encourage you to explore our 🔎 Help Center, where you'll find answers
to hundreds of common travel insurance questions, coverage explanations, travel tips, and policy guidance.

📧 For general questions and non-urgent support: support@icitraveler.com

📞 For urgent questions or assistance before or during your travels: (800) 576-2674 / (719) 573-9080

Trusted travel insurance guidance for every destination, every traveler, every journey.