How to file a travel insurance claim with TripArmor®

How to File a Travel Insurance Claim with TripArmor®
If your travel plans were disrupted or expenses incurred due to illness, weather, injury, or another covered reason, you may be eligible for reimbursement under your TripArmor policy. Below is a simple guide to help you navigate the claims process quickly and accurately.

Step 1: Gather Your Documents

Prepare the following before submitting your claim:

• Your TripArmor® Confirmation Email or Certificate Number

• Receipts or proof of payment for all travel expenses

• Medical documentation (if applicable)

• Flight or trip cancellation notices

• Documentation of refunds or credits issued by vendors

Step 2: Download the Correct Claim Form

Visit our claims page or refer to your confirmation email to access the correct form. If you're unsure which form to use, contact our team directly at:

📞 (800) 576-2674 or (719) 573-9080
✉️ support@icitraveler.com

🔗 TripArmor Claims Page

Step 3: Fill Out the Claim Form Thoroughly

• Use legible handwriting or fill out the PDF electronically.

• Answer every question; if something doesn’t apply, write “N/A.”

• Be specific in describing what happened and why you’re filing.

Step 4: Submit Your Completed Claim

Send your form and supporting documents via:

• Email: itravelclaims@imglobal.com

   ❗Always retain a copy of your claim form and documents for your records.

Step 5: Monitor Your Claim Status

Typical processing time is 2–4 weeks, but this may vary depending on volume and complexity. If you haven’t received an update within 21 days, follow up with the claims administrator or contact us directly.

⚖️ Important Information
This article is provided for general informational purposes only and does not guarantee coverage or benefit eligibility. Travel insurance plans vary by provider, and all benefits are subject to the terms, conditions, limitations, and exclusions of the policy purchased.

ICI Traveler is not the insurance carrier or claims department and cannot determine claim outcomes. All coverage decisions, claim approvals, and reimbursements are made solely by the licensed insurance company or claims administrator identified in your policy documents.

We encourage every traveler to review their complete policy documents to fully understand their coverage.

💙 Need Help? The ICI Traveler Team Is Here for You
We're here when you need us. Before reaching out, we encourage you to explore our 🔎 Help Center, where you'll find
answers to hundreds of common travel insurance questions, coverage explanations, travel tips, and policy guidance.

📧 For general questions and non-urgent support: support@icitraveler.com

📞 For urgent questions or assistance before or during your travels: (800) 576-2674 / (719) 573-9080

Trusted travel insurance guidance for every destination, every traveler, every journey.