How to file a travel insurance claim with TripArmor®

📝 How to File a Travel Insurance Claim with TripArmor®

If your travel plans were disrupted or expenses incurred due to illness, weather, injury, or another covered reason, you may be eligible for reimbursement under your TripArmor policy. Below is a simple guide to help you navigate the claims process quickly and accurately.

✅ Step 1: Gather Your Documents

Prepare the following before submitting your claim:

• Your TripArmor® Confirmation Email or Certificate Number

• Receipts or proof of payment for all travel expenses

• Medical documentation (if applicable)

• Flight or trip cancellation notices

• Documentation of refunds or credits issued by vendors

✅ Step 2: Download the Correct Claim Form

Visit our claims page or refer to your confirmation email to access the correct form. If you're unsure which form to use, contact our team directly at:

📞 (800) 576-2674 or (719) 573-9080
✉️ support@icitraveler.com

🔗 TripArmor Claims Page

✅ Step 3: Fill Out the Claim Form Thoroughly

• Use legible handwriting or fill out the PDF electronically.

• Answer every question; if something doesn’t apply, write “N/A.”

• Be specific in describing what happened and why you’re filing.

✅ Step 4: Submit Your Completed Claim

Send your form and supporting documents via:

• Email: itravelclaims@imglobal.com

   ❗Always retain a copy of your claim form and documents for your records.

✅ Step 5: Monitor Your Claim Status

Typical processing time is 2–4 weeks, but this may vary depending on volume and complexity. If you haven’t received an update within 21 days, follow up with the claims administrator or contact us directly.

⚖️ Disclaimer

This article is for general informational purposes only and does not guarantee coverage or benefit eligibility. Plans vary by provider, and all benefits are subject to policy terms and exclusions.

Please note: ICI Traveler is not the claims department and does not determine claim outcomes. All decisions regarding coverage and reimbursement are made by the licensed claims administrator named in your plan documents.

It is the insured’s responsibility to review their full policy documents to understand what is and is not covered.

Questions? We're Here to Help.

Before reaching out, we encourage you to explore our Help Center for answers to common travel insurance questions,
coverage details, and policy guidance.

If you still need assistance:

Email us for general questions and non-urgent support.
Call us for urgent matters or assistance needed while traveling.

📞 (800) 576-2674 or (719) 573-9080
✉️ support@icitraveler.com

Trusted travel insurance guidance for every destination, every traveler, every journey.