How Do I Find My Policy Documents and ID Cards? Can you resend my policy?

Whether you're preparing for your trip, filing a claim, or simply reviewing your coverage, you'll want easy access to your travel insurance documents. Many travelers contact us asking: I lost my confirmation email. Where can I find my policy number? How do I download my policy documents? Can you send me another copy? How do I log into my insurance carrier's website? The most important takeaway: your confirmation email is usually the easiest place to find your policy information. If you can't locate it, don't worry—we're happy to help you get another copy or point you in the right direction.

How Do I Find My Policy Documents and ID Cards?
After you purchase travel insurance, you’ll receive confirmation emails with your policy details and ID cards. If you don’t see them, here’s where to check and how to get replacements.

Mission Trip Travelers (TripArmor Plans)

ID cards are sent by email from noreplymissions@icitraveler.com
Group Purchases: The team leader receives an email with a link to download the entire group’s ID cards.
Individual Purchases: If an email address was provided for a traveler, that person will receive their own ID card email directly.

👉 Tip: Check your spam or promotions folder if you don’t see the message.

IMG Plans (Certificate Numbers Starting with “TC”)

You’ll receive a Declaration of Insurance email from noreplyglobal@icitraveler.com
That email includes links to your:
- Policy documents
- ID cards
- Coverage details
You can also look them up at the IMG Member Portal using your certificate number (starts with “TC”) and insured name.

AMAC Members & TripWise Plans

You will receive two emails after purchase:
1. A purchase confirmation email with your ID card from noreplyAMAC@icitraveler.com
2. A follow-up email from Travel Insured International with your:
  - Policy declarations
  - ID cards
  - Full plan wording PDF
If either email is missing, check your spam/junk folder or contact us to resend.

Troubleshooting Tips

Didn’t receive an email? Confirm the purchase went through and check your spam folder.
Group Leaders: Don’t forget to forward the ID card email to each traveler.
Still can’t find it? Contact our office with your travel dates and name, and we’ll resend the documents.

Can You Send Me Another Copy?
Absolutely. If you need another copy of your confirmation or policy documents, simply contact our team.

To help us locate your policy quickly, please provide:

Your full name
Approximate purchase date
Departure date
Destination
Email address used when purchasing

Where to Find It

Looking For...	Where You'll Usually Find It
Policy Number	Confirmation email or Certificate of Insurance
Policy Documents	Confirmation email or insurance carrier portal
Coverage Summary	Certificate of Insurance
Emergency Assistance Numbers	Policy documents or confirmation email
Claims Information	Insurance carrier's website or our Claims page
Another Copy of Your Policy	Contact ICI Traveler

Where Can I Find My Policy Number?
Your policy number is usually located on:

Your confirmation email
Your Certificate of Insurance
Your policy documents
Your insurance carrier's online account

You'll often need your policy number when:

Filing a claim
Contacting your insurance carrier
Requesting emergency assistance
Asking questions about your coverage

We Recommend Saving Digital Copies
Even if you print your documents, it's a good idea to keep digital copies with you while traveling.

Consider:

Saving your confirmation email.
Downloading your policy documents to your phone.
Taking screenshots of your policy number.
Saving emergency assistance phone numbers in your contacts.

Having quick access to your policy information can save valuable time during an emergency.

💡 ICI Traveler Tip
Before you leave home, save a digital copy of your travel insurance documents on your phone and email a copy to yourself. If your luggage is lost or you don't have internet access, you'll still have your policy number and emergency contact information readily available.

⚖️ Important Information

This article is provided for general informational purposes only and does not guarantee coverage or benefit eligibility. Travel insurance plans vary by provider, and all benefits are subject to the terms, conditions, limitations, and exclusions of the policy purchased.

ICI Traveler is not the insurance carrier or claims department and cannot determine claim outcomes. All coverage decisions, claim approvals, and reimbursements are made solely by the licensed insurance company or claims administrator identified in your policy documents.

We encourage every traveler to review their complete policy documents to fully understand their coverage.

💙 Need Help? The ICI Traveler Team Is Here for You

We're here when you need us. Before reaching out, we encourage you to explore our 🔎 Help Center, where you'll find answers
to hundreds of common travel insurance questions, coverage explanations, travel tips, and policy guidance.

📧 For general questions and non-urgent support: support@icitraveler.com

📞 For urgent questions or assistance before or during your travels: (800) 576-2674 / (719) 573-9080

Trusted travel insurance guidance for every destination, every traveler, every journey.